Sales Policy

Last updated date: December 7, 2024

Thank you for choosing luxury mooncakeshop for your purchase of premium, handcrafted mooncakes. We aim to provide a seamless and enjoyable shopping experience. This Sales Policy outlines our sales practices, including payment, pricing, shipping, and order processing procedures.

1. Product Information

At luxury mooncakeshop, we take great care in ensuring the accuracy of product descriptions, images, and pricing. However, due to the dynamic nature of our inventory, there may be occasions when the information on our website is subject to change. We reserve the right to correct any inaccuracies or errors in product details, pricing, or availability. If any discrepancies arise after an order is placed, we will notify you promptly and offer an alternative or a full refund if needed.

2. Order Confirmation

Once you place an order on our website, you will receive an order confirmation email. This email serves as acknowledgment of your order but does not guarantee the availability of the products ordered. Our team will review your order, verify payment details, and confirm availability. If for any reason we cannot fulfill your order, we will notify you immediately and offer an alternative solution.

3. Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment gateways

All transactions are processed through secure and encrypted payment systems. If your payment is declined or unsuccessful, we will notify you and provide instructions for resolving the issue.

4. Pricing and Discounts

Prices listed on our website are in U.S. Dollars (USD) and are exclusive of taxes, shipping, and handling fees, unless otherwise stated. We strive to maintain competitive pricing, but prices are subject to change without prior notice. Occasionally, we may offer promotional discounts or limited-time offers. These discounts will be clearly communicated on our website or via marketing communications.

5. Shipping and Delivery

We offer shipping to a variety of locations, and delivery times depend on your geographical location and the shipping method selected. We provide estimated delivery times at checkout based on the shipping method and destination. Please note that while we strive to meet delivery timelines, factors beyond our control (such as weather, carrier delays, or customs) may affect the delivery schedule.

Shipping Costs:

  • Shipping fees are calculated based on the size, weight, and delivery location of your order.
  • Free shipping may apply to certain promotions or minimum order values.

6. International Shipping

We currently offer international shipping to select countries. If you are located outside the United States, please check the list of eligible countries during checkout. Additional taxes, duties, or import fees may apply, and these are the responsibility of the customer.

7. Order Cancellation

Orders can be canceled within 24 hours of purchase. After this period, we may have already processed or shipped the order, and cancellations may not be possible. If you need to cancel an order, please contact us immediately at info@modyolo.mobi or call us at (651) 555-9876.

8. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order. We will promptly arrange for a replacement or refund, depending on your preference and the nature of the issue. Please provide photos of the damaged or incorrect items to help expedite the process.

9. Returns and Exchanges

For information on our returns and exchanges, please refer to our detailed Refund and Returns Policy. Please note that we do not accept returns for opened or used mooncakes unless they are defective or incorrect.

10. Customer Service

If you have any questions or need assistance regarding your order, please do not hesitate to contact our customer service team. We are here to ensure your experience with luxury mooncakeshop is smooth and enjoyable.

Contact Information:

Address:
1234 Maple Street, Suite 100
Minnesota, USA

Phone number:
(651) 555-9876

Email:
info@modyolo.mobi